Apple has announced that the butterfly switches in some Macbook Pro and Macbook computers have glitches where they would either stick, repeat characters, or characters fail to register. It launched a new service repair program that promises to fix these issues for consumers for free– whether or not it was purchased through AppleCare.
If consumers paid previously for this fix through an authorized repair center, they’ll refund the cash.
“Apple or an Apple Authorized Service Provider will service eligible MacBook and MacBook Pro keyboards, free of charge.”
The repairs covers a wide range of recent units. Specifically:
- MacBook (Retina, 12-inch, Early 2015)
- MacBook (Retina, 12-inch, Early 2016)
- MacBook (Retina, 12-inch, 2017)
- MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2017, Two Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)
- MacBook Pro (15-inch, 2016)
- MacBook Pro (15-inch, 2017)
AppleInsider went through a repair record dataset and came to the conclusion that butterfly switches on the 2016 MacBook Pros had nearly twice the amount of repair events related to keyboards compared to the 2015 models with the cichlet design. The 2017 models were on-par with the 2015 units.
Butterfly switches save space for other hardware and some users say they’re faster to type on since they have less travel and “clicker.” But they have just as many complaints on the opposing consumer spectrum.
Regardless, if you believe you have any of these issues, you can request a repair. It covers the following:
- Letters or characters repeat unexpectedly
- Letters or characters do not appear
- Key(s) feel “sticky” or do not respond in a consistent manner